Privacy Policy

1. Who We Are

TVMax is an entertainment platform operated by Innolens Media & Broadcasting Limited, providing IPTV and Cable TV services through the mavX broadband network infrastructure.

Registered Office: CP AURA BUILDINGS, 9/3-3, SRP Nagar Main Road, Coimbatore, Tamil Nadu – 641011, India.

For all privacy-related matters, contact us at websupport@innolensmedia.com.

2. Information We Collect

Information You Provide Directly

• Name, email address, and phone number when you submit a contact or enquiry form on our website
• Your message or service request details submitted through the contact page
• Subscription and billing details when you sign up for a TVMax plan

Information Collected Automatically

• IP address and browser/device type when you visit our website
• Pages visited, time spent, and navigation patterns through standard web server logs
• Device information when you use the TVMax mobile application (device model, OS version)

Information We Do Not Collect

We do not collect payment card details directly — all payment processing is handled by authorised third-party payment gateways. We do not collect sensitive personal data such as biometric information, financial records, or health data.

3. How We Use Your Information

• To respond to your service enquiries and contact form submissions
• To activate, manage, and support your IPTV or Cable TV subscription
• To send service-related notifications such as maintenance alerts, subscription renewals, and support updates
• To improve the TVMax platform, website experience, and customer support processes
• To comply with legal obligations under Indian law, including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

• Contractual necessity — processing your details to deliver the TVMax service you have subscribed to
• Consent — where you have voluntarily submitted information via our contact form
• Legitimate interests — improving our services and communicating service-related updates
• Legal obligation — complying with applicable Indian regulations and court orders

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Service providers — trusted vendors who assist with hosting, payment processing, and customer support, bound by confidentiality obligations
• Network partner — mavX Broadband Networks, as required to deliver and maintain the cable or IPTV connection to your premises
• Legal requirements — government authorities or courts where disclosure is required by law
• Business transfers — in the event of a merger, acquisition, or sale of company assets, with prior notice to you

6. Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period thereafter to handle billing disputes, legal claims, or regulatory audits. Contact form enquiries are retained for up to 12 months unless you request earlier deletion. After the retention period, your data is securely deleted or anonymised.

7. Cookies & Tracking

Our website uses essential cookies required for basic site functionality. We may also use analytics cookies to understand how visitors navigate our pages. You can disable non-essential cookies through your browser settings at any time without affecting your ability to use the website.

8. Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of your data where it is no longer necessary for us to retain it
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, contact us at websupport@innolensmedia.com. We will respond within 30 days.

10. Third-Party Links

Our website and app may contain links to third-party platforms, including the Google Play Store for TVMax app downloads. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

TVMax services are intended for use by individuals aged 18 years and above, or by minors with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 18 without verifiable parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active subscribers by email. Continued use of TVMax services after any update constitutes your acceptance of the revised policy.

13. Contact Us