Terms & Conditions

1. Agreement to Terms

By accessing the TVMax website, downloading the TVMax application, or subscribing to any TVMax service (IPTV or Cable TV), you agree to be bound by these Terms & Conditions. These terms form a legally binding agreement between you and Innolens Media & Broadcasting Limited ("Innolens", "we", "our", "us").

If you do not agree to these terms, please do not use our services.

2. About TVMax Services

TVMax is a premium entertainment platform operated by Innolens Media & Broadcasting Limited, delivering:

• IPTV (Internet Protocol Television) — Live streaming of 400+ HD & SD channels delivered over broadband internet infrastructure
• Cable TV — Traditional cable television service with digital clarity, delivered through the mavX network infrastructure
• TVMax Application — A mobile and multi-device application for IPTV viewing on Smart TV, mobile, tablet, laptop, and Android Box

Services are available across supported devices and are subject to network coverage, plan availability, and technical requirements in your area.

3. Eligibility

• You must be at least 18 years of age to subscribe to TVMax services
• You must provide accurate, complete, and current information when subscribing or contacting us
• You must be located within a serviceable area covered by Innolens and the mavX broadband network
• Corporate or business subscribers must be duly authorised representatives of their organisation

4. Subscriptions & Plans

4.1 Plan Selection

TVMax offers flexible subscription packages for both IPTV and Cable TV services. Plan details, channel availability, and pricing are communicated at the time of subscription and may vary by location and plan type.

4.2 Billing & Payments

• Subscription fees are billed in advance for the selected plan period (monthly, quarterly, or annual)
• Payments must be made by the due date to avoid service interruption
• All prices are inclusive of applicable taxes unless stated otherwise
• We reserve the right to revise subscription pricing with 30 days' prior notice to active subscribers

4.3 Renewals & Cancellations

• Subscriptions renew automatically unless cancelled before the renewal date
• To cancel, contact our support team at least 7 days before your next billing date
• No refunds are provided for partially used subscription periods unless required by applicable law

5. Acceptable Use

You agree to use TVMax services only for lawful, personal, non-commercial purposes. You must not:

• Redistribute, retransmit, broadcast, or publicly display TVMax content without prior written permission
• Attempt to circumvent any digital rights management, encryption, or content protection measures
• Share your account credentials with individuals outside your household
• Use the service to transmit unlawful, defamatory, obscene, or harmful content
• Attempt to reverse-engineer, hack, or disrupt the TVMax platform, application, or network infrastructure
• Use automated tools, bots, or scrapers to access the TVMax website or application

Violation of acceptable use terms may result in immediate suspension or termination of your account without refund.

6. Device & Technical Requirements

TVMax IPTV services support the following devices: Smart TV, Mobile (Android/iOS), Tablet, Laptop, and Android Box. A stable broadband internet connection is required for IPTV streaming. Cable TV services require physical installation by authorised Innolens technicians.

We do not guarantee compatibility with all devices or operating system versions. Technical requirements may be updated from time to time.

7. Service Availability & Uptime

We strive to maintain a 99.9% service uptime for TVMax IPTV and Cable TV services. However, we do not guarantee uninterrupted service and are not liable for disruptions caused by:

• Scheduled or emergency maintenance
• Third-party internet service provider or network outages
• Force majeure events including natural disasters, power failures, or government actions
• Factors outside our reasonable control including your device, local network, or equipment condition

In the event of extended service outages attributable to us, we will endeavour to provide proportionate service credits at our discretion.

8. Content & Intellectual Property

All content available through TVMax — including live channels, programme guides, logos, branding, and application interface — is protected by applicable copyright, trademark, and intellectual property laws.

• Channel content is licensed from respective broadcasters and content owners
• You are granted a limited, non-exclusive, non-transferable licence to access content for personal viewing only
• No content may be downloaded, recorded, copied, or reproduced without express written consent
• The TVMax name, logo, and branding are trademarks of Innolens Media & Broadcasting Limited

9. Third-Party Services

TVMax services operate in conjunction with third-party providers including:

• mavX Broadband Networks — network infrastructure partner for cable and broadband delivery
• Google Play Store — distribution platform for the TVMax application
• Payment gateways — authorised processors handling subscription billing

We are not responsible for the terms, privacy practices, or service quality of third-party providers. Their respective terms and policies apply to your use of their platforms.

10. Installation & Equipment

For Cable TV subscribers, Innolens provides installation services through authorised technicians. Any equipment provided by Innolens (set-top boxes, cables, connectors) remains the property of Innolens unless explicitly sold to the subscriber. You are responsible for maintaining such equipment in good condition and must return it upon service termination.

You must not tamper with, modify, or allow unauthorised persons to service Innolens-provided equipment.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Innolens Media & Broadcasting Limited shall not be liable for:

• Loss of data, revenue, profit, or business opportunities arising from service disruptions
• Indirect, incidental, special, or consequential damages of any nature
• Content accuracy, completeness, or suitability provided by third-party broadcasters
• Damages resulting from unauthorised access to your account due to your failure to maintain credential security

Our total liability in any matter shall not exceed the subscription fees paid by you in the preceding 3 months.

12. Termination

Either party may terminate the service subscription subject to the notice provisions in the selected plan. We reserve the right to suspend or terminate your access immediately and without prior notice if:

• You breach these Terms & Conditions
• Your account is involved in fraudulent, unlawful, or abusive activity
• Payment remains outstanding beyond the grace period
• We are required to do so by applicable law or a regulatory authority

Upon termination, your right to access TVMax services ceases immediately. Any outstanding fees remain payable.

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms or TVMax services shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.

We encourage you to first contact our support team to resolve any disputes amicably before initiating legal proceedings.

14. Changes to These Terms

We may revise these Terms & Conditions at any time. We will notify active subscribers of material changes at least 30 days in advance via email or in-app notification. Continued use of TVMax services after the effective date of any revision constitutes acceptance of the updated terms.

15. Contact Us

For any queries regarding these Terms & Conditions, please reach out to us: